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Generic closure questions

The customer satisfaction survey questionnaire is constructed along the modified ECSI model using generic opening questions, causal model driver & result questions, and generic closure questions. You can use the model/image below to navigate to the individual components.

click here to review purchase characteristics Click here to review the corporate image questions click here to review the customer expectation questions click here to review product quality questions click here to review the service quality questions cclick here to review the perceived quality questions click here to review the customer satisfaction questions click here to review the customer loyalty questions click here to review the quality improvement questions

Quality improvement

Question 26. What suggestions do you have to improve your satisfaction with our product/service?

Open comment box.

Click and open the content table for Customer satisfaction models

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