click here to visit my Twitter homepage Click here to visit my YouTube channel click here to visit my LinkedIn profile page

How to calculate the survey results

This section will inform you about the way you can calculate the different results. For all survey question counts that you need to ask your customer to rate your organisation on a linear scale for 1-10. In case the question does not apply he/she is able to select the n.a. option (not applicable). From a practical point of view, we shall review the moist common statistics like;

  1. The mean
  2. The median
  3. The mode
  4. The range
  5. The score per latent variable (image, expectations, etc)
  6. The net promotor score
  7. Standard deviation
  8. Variance

The next pages will explain and demonstrate the use of each of the above. 

Click and open the content table for Customer satisfaction models

About the website

The Rovaha non-commercial website is for information purposes only and does not constitute advice. By using or accessing this non-commercial website you agree with the terms and conditions, copyrights and Privacy and Cookie policy.

This non-commercial website is just for the visitor’s convenience.