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Display # 
Title Author Hits
Preface customer satisfaction survey Written by Ronald van Haaften 1557
Survey equation model Written by Ronald van Haaften 698
Customer satisfaction survey process Written by Ronald van Haaften 2222
Customer survey email invitation Written by Ronald van Haaften 799
Survey response rate Written by Ronald van Haaften 677
What is behind the survey questionnaire? Written by Ronald van Haaften 849
Generic opening questions Written by Ronald van Haaften 712
Causal model driver questions Written by Ronald van Haaften 923
Causal model result questions Written by Ronald van Haaften 990
Generic closure questions Written by Ronald van Haaften 686
How to calculate the survey results Written by Ronald van Haaften 592
The Mean Written by Ronald van Haaften 572
The Median Written by Ronald van Haaften 721
The Mode Written by Ronald van Haaften 548
The range Written by Ronald van Haaften 579
The score per latent variable Written by Ronald van Haaften 680
The Net Promotor Score - NPS Written by Ronald van Haaften 677
The standard deviation Written by Ronald van Haaften 600
The variance Written by Ronald van Haaften 579

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